Chi non si aggiorna …. resta a guardare !
La relazione tra lo staff di un albergo e gli ospiti sta mutando velocemente. La qualità percepita di un hotel, soprattutto orientato a clientela business, é strettamente legata a cosa offriamo nell’ambito informatico.
Many new features being built into mobile hotel apps — bells and whistles like mobile check-in and keyless entry — are intended to not just wow guests, but also free up staff for more meaningful interactions with customers. So instead of mobile removing the need for staff entirely, the prevailing trends are actually changing the nature of guest-staff relations. “With a hotel, the higher the interaction with the staff, the higher the satisfaction,” said Robert Cole, founder and CEO of RockCheetah, Menomonee Falls, Wisconsin. “Some hoteliers think people want to come in and don’t want to engage with the staff. They probably do want to engage with the staff — they just don’t want to engage in activities that benefit the hotel versus the guest, like checking in.”